When will I receive my order?
Once your order is shipped, your order will be delivered within 7-10 business days. Please note that delivery timeframes are in addition to processing times.
If you have any questions about the tracking information of your order, please contact our customer support team at support@thecarve.in.
When will my order be processed?
Once your order has been placed, it takes 2-3 business days to process. All orders are dispatched from our Mumbai, India warehouse. Orders placed on the weekend or public holidays will be processed the following business day.
Please allow an additional 2-3 business days for dispatch during sale periods.
Is there a shipping fee?
We currently offer free shipping on all orders above INR 4000.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation via email containing a tracking link. This information can take up to 24 hours to update after your order has been shipped.
Can I update my shipping address after placing an order?
Shipping addresses cannot be changed after an order has been placed. To avoid any issues, we recommend reviewing your address carefully before confirming your order. Summer Away cannot be held responsible for orders shipped to an incorrect address provided at checkout.